On 5-15-10 at 8:30 am, I took my 2009 Chrysler Aspen into the account administration due to my commuter advanced aperture not closing properly. The account advisor, Darrell **, abreast me the aperture had been sprung due to addition affairs it aback too far or maybe aerial wind got abaft the door. I told him I could not anamnesis anyone affairs on the aperture or aerial wind accepting abaft the door. He told me I charge to booty the agent to a anatomy boutique for repairs. I asked if the assurance covered this blazon of repair; he declared no. I asked if there was addition abroad I could allege with at Meador. He referred me to the account manager, Corky **, who would not acknowledgment until Monday.
I met with the account administrator Corky on Monday, 5-17-2010 at 5:00 PM. Mr. Corky appraise both doors, took the breadth (25,990mi) and declared he would get with analysis with his bang-up and Chrysler to see about repairs. I gave him my buzz number. He took additionally the VIN and declared he would get aback with me no after than Wednesday (5-19-10). Due to account administrator not contacting me on Wednesday, I alleged Meador Chrysler on Friday am (5-21-10) and larboard a message. Due to no response, I e-mailed Meador Chyrsler Jeep on 5-22-10. I requested to allege with the accepted administrator in advertence to assurance and chump service.
About 1:00PM on 5-22-10, I accustomed a buzz alarm from Jess in chump service. Jess declared the dealership did not accept a accepted manager. The dealership has directors. Jess referred me aback to the account administrator Corky. I ask Jess if I could allege with the owner. He declared no and that he will allege with the buyer on my behalf. Jess declared I should apprehend from Meador by Monday, 5-24-10.
On 5-25-10, I accustomed a buzz alarm from account administrator Corky. He requested I accompany the agent aback to Meador Chrysler Jeep on Thursday or Friday. I took the agent aback to Meador Chrysler on Friday, 5-28-10 at 7:35am. Mr. Corky declared they would analyze the agent for accessible repairs. I additionally requested a 3,000 mile oil change.
I accustomed a alarm from account administrator Corky at or about 11:35 am. He declared the agent was apparent by the contractor, First Choice Collision Center out of Arlington, Texas. The Collision Center declared they would charge to abolish the door, alter the hinge, and abrade the console abreast the hinge. Mr. Corky declared the dealership nor Chrysler would awning the accident beneath assurance because of accessible wind damage. I afresh abreast Mr. Corky that there is no accepted accident of wind accident absolute by me or my wife back we purchased the vehicle.
When I best up my vehicle, I accustomed an absorbed basic appraisal of $660.45 to adjustment the door. On or about 5-29-10 or 5-30-10, I beatific an e-mail to Chysler Chump abetment Center requesting abetment with my assurance issues and complaint. The website declared there was a backlog. On 6-10-10 at 8:52am, I contacted Chysler,Customer Abetment Center and batten with Donna who declared there was no almanac of an e-mail. Ms. Donna declared Chrysler’s easily are angry because the dealerships are the owners of the warranties. If they say amercement or aliment are no accountability of the manufacturer, again they are not answerable to accomplish repairs.
I abreast Donna that I pay over $700.00 a ages for my vehicle. Chrysler or Meador should abetment me with acquittal for acclimation the door. Donna referred me to addition dealership (Holt Jeep Chrysler of Arlington,Texas for assurance coverage).
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