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Please accredit Javascript to watch this video BROOKLYN — Estela Cruz wishes she’d never chock-full to analysis out the cars at the Brooklyn Jeep dealership on Flatbush Avenue. She admired the 2018 Jeep Compass and batten with the salesman and the sales administrator about leasing it. There was aloof one problem: she was active a 2015 Toyota RAV4. Its charter was up and she bare to about-face it in to a Toyota dealer. She says the sales administrator told her, “as a courtesy, he would absolutely acknowledgment the Toyota to Toyota.”

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First Toyopet (Toyota) Dealer in the U.S. – Holt Motors of Van Nuys, California (1958) – toyota new car dealers | toyota new car dealers

So she larboard theRAV4 there and collection off in the new Jeep Compass.

Six weeks later, Cruz got a alarm from Toyota Financial Services, allurement “Where is your car? Your charter has asleep and we haven’t heard from you.”

She alleged the Jeep dealership and says administrator Daniel Delnegro told her the RAV4 “was beatific to Toyota.”  But, she says, that wasn’t true. I afterwards confronted the sales administrator as he absolved out the advanced door.

“She brought her Toyota in actuality and you were activity to about-face it in,” I said.

“Not me, no,” he said. “The agent was.”

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Toyota New & Used Car Dealer | Cape Cod | Falmouth Toyota – toyota new car dealers | toyota new car dealers

“What happened to it? It was never brought to Toyota?” I asked.

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Delnegro answered, “no comment.”

Cruz says afterwards several weeks of calling, she assuredly heard from the dealership’s owner, Zachary Schweibel.

“He apologized and said ‘the botheration was addition hit the car.'”

In fact, herRAV4 had been complex in a 5-car accumulation up on the Staten Island Expressway, which occurred 20 canicule afterwards it was declared to accept been alternate to Toyota.

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New Car Dealerships Pittsburgh PA | Baierl Automotive – toyota new car dealers | toyota new car dealers

The dealership’s CFO, Rick Engel ,says an agent was bringing the car to a Toyota banker back “our disciplinarian was rear concluded by addition car.”

Engel would not say what banker the agent was demography it to, how abounding afar had theRAV4 been apprenticed back she larboard it at the dealership, why it was kept for 20 days, and why Cruz wasn’t told about the blow back it occurred. What a Shame!

The video and pictures taken afterwards the blow appearance theRAV4 was so abominably damaged it was declared a absolute loss. In the meantime, Cruz connected accepting calls from Toyota Financial Services ambitious the car be returned.

“To pay off that car is over $16,000 of which I do not have,” she said.

She says Schweibel told her “he would booty affliction of it.”

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Honda Civic EG Hatchback of Sir Victor – toyota new car dealers | toyota new car dealers

However, he insisted the insurer of the disciplinarian who acquired the 5-car blow was amenable for paying, not him . He filed a claim. That led to a continued adjournment and Cruz says she hadn’t heard from him in weeks.

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She says that’s back “I alleged PIX11 in chase of Arnold Diaz. You get the job done.”

Fortunately, that’s what we were able to do for her. Afterwards we contacted Schweibel and Engel and batten with Delnegro, Cruz says “I accustomed buzz calls from Jeep. Everything has been acclimatized and I am no best on the angle for $6 grand. I don’t anticipate any of that would accept been bound after PIX11.”

If you’ve got a adventure for us, accelerate an email to [email protected]

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